phone startup failed, contact retailer

I got this error message after doing a hard reset. Panicked for about 5 minutes, and was extremely relieved when I found this solution:


1. Power phone down
2. Remove SIM
3. Power up with Sim card out.
4. Phone will say "Start In offline mode?" – Select 'Yes'.
5. If starts without a problem
6. Turn it back off
7. Insert Sim back into the phone
8. Power phone back up


FOLLOW THE NEXT STEPS CAREFULLY AS SKIPPING WILL CAUSE YOU TO GO BACK TO THE START AGAIN


9. Phone will say "Continue in offline mode?" – Select 'Yes'
10. Once phone starting is complete press Power Button to bring up menu.
11. Select "General"
12. Phone will say "Switching profile will cause network to start?" – Select 'Yes'